Shipping & Returns
We use UPS and USPS as our shipping methods through a third party provider, only shipping within the U.S.
We stand behind everything we sell. If you're not satisfied with your Red Cedar Surf Co. purchase, you can return it for a replacement or refund within 90 days of the purchase.
For your convenience, all purchases can be returned by mail or in store, with proof of purchase, regardless of whether you made your purchase online, in store, or by phone.
Red Cedar Surf Co.’s policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
Please follow our Returns Instructions below for complete guidelines on how to return products:
- Log into your account by clicking My Account/Register in the top right hand corner of the page (if you made your purchase as a guest, be sure to register using the same email you used for the purchase, this will convert your guest account to a customer account)
- You will then be able to view any previous orders by clicking My Orders.
- To view a specific order, click View on the right hand side of the order.
- Click Return Items located at the bottom of the page to create a return shipment.
- Next you will choose which products, and the quantity you want to return.
- Give a return reason, you can choose a reason or create your own. At this time let us know whether you want to exchange, or get your money back. Once done, send the return request.
- We will review your return request, then either deny or approve your request.
- At this moment we will then notify you whether we have accepted or denied your return request. If accepted ship the specified items to our store:
Red Cedar Surf Co.
219 Market Street, Suite A
Pacific Beach, WA 98571
- Once we receive the items, we will process the return and notify you once we have refunded your purchase, or sent the new item.
For any questions call: 360-712-0363 or email: [email protected]